That first impression is often the lasting one. How many people have visited your congregation and yet have chosen never to return?
Are our people warm and friendly?
Does every member go out of their way to make visitors feel welcome?
What about parking?
What plan do you incorporate to greet and welcome?
Do you provide "visitor-friendly" materials?
Do you alter the service in any way regarding visitors?
Are you (unintentionally) embarrassing them in any way?
What about follow up?
What works best for you?
